Effective Date: 17-March-2024

At Heart of the City Homestay by Rashmi, we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you stay with us or interact with our website.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, contact number, email address, and government-issued ID (Aadhar, Passport, or Driver’s License) for booking and verification purposes.
• Payment Information: UPI, bank transfer, or credit/debit card details for booking transactions.
• Booking & Stay Details: Check-in/check-out dates, room preferences, and any special requests.
• Website Usage Data: IP address, browser type, and cookies when you visit our website.

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm bookings.
• To verify identity at check-in and maintain security.
• To communicate booking details, updates, and offers.
• To enhance customer experience and improve our services.
• To comply with legal and regulatory requirements.

3. Data Protection & Security

We take necessary measures to protect your personal data from unauthorized access, disclosure, or misuse. Payment information is securely processed, and personal details are stored with restricted access.

4. Sharing of Information

We do not sell, trade, or rent personal data to third parties. However, we may share your details with:

• Payment gateways for secure transactions.
• Law enforcement or government agencies if required by law.

5. Cookies & Website Tracking

Our website may use cookies to improve user experience. You can modify your browser settings to disable cookies, but this may affect site functionality.

6. Guest Rights & Choices

Guests have the right to:

• Request access to their personal data.
• Update or correct their information.
• Request deletion of personal data, subject to legal requirements.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

For any questions regarding this Privacy Policy, please contact us at:
Heart of the City Homestay by Rashmi
Address: 893, Natanion Ka Rasta, Tripolia Bazar, Jaipur, 302003, India

Mobile Number – +91 7737718022

Email id – prakhar.bing@gmail.com